| Subject: | Drive in Chennai on 21 Jan 22 Jan 1011 |
|---|---|
| Date: | Fri, 7 Jan 2011 10:01:53 +0530 (IST) |
| From: | anmol@iquest-consultants.com |
| To: | gsaminath@gmail.com |
title:
Network Specialist
Reporting to
Team Lead Networks
Dotted Line Reporting
Head of DSO Operation India
EXPERIENCE
Location
CHENNAI LOCATION
Incident Management: Management of customer networks and providing a rapid response to customer raised incidents and problems.
Change Management: Perform move, add or delete changes on the network as per standard change process.
Configuration Management: Manage configurations and implementations
Performance management and trend analysis
Preventative maintenance
KEY Accountabilities
A) Accountability
Incident Management for all proactive and reactive faults
Handling of Remedy tickets, Change, configuration and performance management
Technical advice to service desk
b) Typical Activities
Escalation point for Technical Support Engineers
Perform trend analysis and preventative maintenance
Troubleshoot and resolve complex Data issues
Maintain design documentations and train and mentor Technical Support Engineers
Interact and advice to customer on technical issues
Identify any design issues in the existing setup and co-ordinate with design community and drive for resolution
Raise cases with Vendors on complex issues
Performance Metrics
Achieve clear understanding of the customer s network
Bring down resolution times for voice faults
Crisis Management
Abiding by BS 15000 Process Framework
Abiding by BS7799 Security Guidelines
Working relationships and interfaces
Coordinating with Service Desk, 3nd line, Vendor and Customer to provide best customer service
technical competencies (Skills and Experience)
Essential
Advanced Knowledge on Routing and Switching (WAN/LAN/MAN)
Advanced WAN technologies
Advanced LAN technologies
MPLS
Wireless
QOS
Excellent verbal and written skills in English
Worked on large networks
Excellent troubleshooting skills and logical thinking
Desirable
Firewall
MSP
Scripting
Telecom
Qualifications
B.E / M.S / M.C.A / B.Sc with 4 years of experience
CCNP / CCIP / CCIE Qual desirable
Fill all Details:-
Total Exp:-
Relevant exp:-
Current CTC:-
Expected CTC:-
N.p:-
Routing and Switching (WAN/LAN/MAN)
WAN technologies Exp:-
MPLS Exp:-
Wireless Exp:-
QOS Exp:-
Firewall Exp:-
MSP Exp:-
Scripting Exp:-
Telecom Exp:-
Remedy tickets Exp:-
Ready to work in 24/7 environment
Do you have NOC Experience?
(Added advantage though not mandatory)
Have you worked on any ISP Name them:-
Are you good enough to talk on the phone with the UK customers:-
ANMOL SAMAD
IQUEST CONSULTANTS PUNE
Reporting to
Team Lead Networks
Dotted Line Reporting
Head of DSO Operation India
EXPERIENCE
Location
CHENNAI LOCATION
Incident Management: Management of customer networks and providing a rapid response to customer raised incidents and problems.
Change Management: Perform move, add or delete changes on the network as per standard change process.
Configuration Management: Manage configurations and implementations
Performance management and trend analysis
Preventative maintenance
KEY Accountabilities
A) Accountability
Incident Management for all proactive and reactive faults
Handling of Remedy tickets, Change, configuration and performance management
Technical advice to service desk
b) Typical Activities
Escalation point for Technical Support Engineers
Perform trend analysis and preventative maintenance
Troubleshoot and resolve complex Data issues
Maintain design documentations and train and mentor Technical Support Engineers
Interact and advice to customer on technical issues
Identify any design issues in the existing setup and co-ordinate with design community and drive for resolution
Raise cases with Vendors on complex issues
Performance Metrics
Achieve clear understanding of the customer s network
Bring down resolution times for voice faults
Crisis Management
Abiding by BS 15000 Process Framework
Abiding by BS7799 Security Guidelines
Working relationships and interfaces
Coordinating with Service Desk, 3nd line, Vendor and Customer to provide best customer service
technical competencies (Skills and Experience)
Essential
Advanced Knowledge on Routing and Switching (WAN/LAN/MAN)
Advanced WAN technologies
Advanced LAN technologies
MPLS
Wireless
QOS
Excellent verbal and written skills in English
Worked on large networks
Excellent troubleshooting skills and logical thinking
Desirable
Firewall
MSP
Scripting
Telecom
Qualifications
B.E / M.S / M.C.A / B.Sc with 4 years of experience
CCNP / CCIP / CCIE Qual desirable
Fill all Details:-
Total Exp:-
Relevant exp:-
Current CTC:-
Expected CTC:-
N.p:-
Routing and Switching (WAN/LAN/MAN)
WAN technologies Exp:-
MPLS Exp:-
Wireless Exp:-
QOS Exp:-
Firewall Exp:-
MSP Exp:-
Scripting Exp:-
Telecom Exp:-
Remedy tickets Exp:-
Ready to work in 24/7 environment
Do you have NOC Experience?
(Added advantage though not mandatory)
Have you worked on any ISP Name them:-
Are you good enough to talk on the phone with the UK customers:-
ANMOL SAMAD
IQUEST CONSULTANTS PUNE
iQuest Consultants
email : devesh@iquest-consultants.com
www.iquest-consultants.com
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