Juniper - ATAC position (Level 2, 3 and Product Escalation support), Bangalore

Dear Friends and Family,

If anyone matching this profile, kindly contact Ms.Mohana at email : 

mohanaj@juniper.net

Thanks & regards,

Gunasekar Saminath

|+ : gsaminath@gmail.com | z: +65 9776 4321 |

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Men may come & men may go but F.R.I.E.N.D.S.H.I.P goes forever…

---------- Forwarded message ----------
From: Mohana Valli J <

mohanaj@juniper.net>
Date: Tue, Mar 26, 2013 at 1:13 PM
Subject: Hi Saminath - As discussed for ATAC
To: 

Hi Saminath,

 

As discussed please go through the JD, this for your  reference and also please revert with few references :

 

This position is for the TAC (Technical Assistance Centre) of Juniper for their M, T and MX series products support.

Level 2, 3 and Product Escalation support

Individual Contributor Role 

 

- Support Juniper M, T and MX series products, working directly with our customers and partners.

- Work with highly knowledgeable group of customers and partners. Be an escalation point for other TAC groups within the organization.

- Troubleshoot complicated hardware and software issues, replicate customer environments and network problems in the lab.

- Manage and own critical customer escalations. Facilitate, own and document communication among customers, escalation, and engineering.

- Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.

- Take ownership for problem resolution, problem reproduction and escalation.

- Be a fast learner and keep pace with newer technologies

- Participate in cross functional tasks such as new product development projects, create Knowledge Base and Whitepapers.

- Help improve processes and tools.

 

Requirements

 

Requires B.E. in Electronics Engineering or Computer Science with 6+ years of experience supporting/Designing/implementing IP networks.

Candidates who have extensible worked on Troubleshooting, implementation and support of large IP networks.

 

Primary Skills

 

            Excellent Customer handling and communication (verbal and written) skills

 

Thorough understanding (Packet level) of -

 

            * IP Packet flow, OSI layers

            * Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP)

            * IP routing protocols (BGP, OSPF, ISIS , RIP)

            * Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)

 

Understanding/Exposure/Expertise in one or more areas -

 

            * MPLS, VPLS, L2 and L3 VPN

            * MPLS Traffic Engineering, LDP, RSVP

            * Multicast technologies NG-MVPN, PIM

            * Perl/Unix/Expect scripting

 

Experience:

 

            - 6+ years experience on Troubleshooting, implementation and support of large IP networks (preferably Service Provider).

            - Experience in directly interacting with customers (globally) highly desired

 

 

Preferred Certifications - CCNA/CCNP/CCIE, JNCIS-M, JNCIP-M, JNCIE-M, CCIE-SP

 

 

Looking forward to hear from you

 

Regards,

-Mohana