CSS is hiring Enterprise TAC Engineers- Chennai

---------- Forwarded message ----------
From: Cybernet-SlashSupport <yogitha.bhat@csscorp.com>
Date: Fri, Aug 27, 2010
Subject: CSS is hiring Enterprise TAC Engineers- Chennai
To:


Hi

Find below the detailed Job Description for your reference.

We are Cybernet SlashSupport, a San Jose based, technology driven, organization providing world-class, value-added Technology Support solutions to clients, world wide. Our India Delivery Center based at Chennai, has two divisions :

About CSS:
CSS is a leading provider of high-quality infrastructure management and technology support services. Using a proven and cost-effective global delivery model, CSS manages technology, infrastructure, platforms and applications for Fortune 2000 companies, and provides 24x7 support solutions for leading enterprise and consumer technology vendors.
CSS employs close to 5,000 employees and has global presence with offices in North America, Europe, South East Asia, Australia including world-class offshore delivery centers in India. Headquartered in San Jose, CA.
Centers of Excellence -

1. Remote Infrastructure Management Services(Manage Infra)
2. Technical Support - A. Enterprise Customer(ETAS- Enterprise Support )
B. Consumer Support (CTAS-BPO)
3. Research & Development
4.Independant Verification & Validation (IV & V)

Our India Delivery Center or Technical Support based at Chennai, has two divisions

Enterprise Technology Application Support Division (ETAS) and Customer Technology Application Support Division (CTAS). It provides technology support services to global clients, round the clock.

You must have the efficiency to interface with international customers,provide remote Technical support on implementation of technology using various networking products & applications and resolve product related issues through research and troubleshooting.


1.Should have experience in configuration and troubleshooting high-end networks

2.The ideal candidate will be an Engineer, who is a self-starter, with excellent interpersonal, communication, documentation, problem solving andtrouble-shooting skills.

3.Quality focus, result & goal orientation in a group situation, and commitment to customer delight are a must.

4.Sound fundamentals and in-depth knowledge of Networking Security Concepts

5. Should relocate to Chennai & work on 24/7 environment.


Designation: Network Engineer/ Network Specialists- TAC

Location: Chennai

Primary Skill set:- Mandatory Skills

Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP).

Working knowledge with routing protocols - OSPF, BGP, MPLS , EIGRP, RIP

Sound knowledge of switching concepts

Role:

To troubleshoot enterprise level issues as TAC support



Thanks & Regards ,
Yogitha Bhat
Sr. Executive | HR -Talent Acquisition | CSS Corp. | "100% Referenceable Customers"