Job | Looking for Customer Support Engr - Wireless Networking Products, Bangalore

---------- Forwarded message ----------
From: Bharat Headhunters <geetha@bharatheadhunters.com>
Date: Sat, Mar 9, 2013 at 5:38 PM
Subject: Job | Looking for Customer Support Engr - Wireless Networking Products
To: 

Experience required for the Job: 5 - 9 years Job Location: Bengaluru/Bangalore Dear Candidate, This with reference to your profile on Naukri, Let me know if you are interested to explore any opportunity. Below is JD for your reference. I request you to go browse through the JD and let us know if it is matching with your profile. In case if you are not in the position to move from your current responsibility or if you feel that your skill set doesn't match the requirement kindly help me with few references in your contact who matches the following requirement. Description Customer Support Engineer/Senior Customer Support Engineer Yrs of Exp : 5 - 9 Yrs Shift : No Shifts - its General Timings Semi Voice Support Looking only for L2 & L3 Duties and Responsibilities: * Deliver high-quality technical assistance for ABC wireless products through telephone and electronic communication. * Provide customer advocacy for documentation and timely resolution of issues and for problem reproduction and escalation. * Provide hardware and software technical support, including configuration assistance and troubleshooting of devices and other peripheral networking equipment. * Document and reproduce customer related networking problems, and if necessary coordinate fixes by engineering department. * Prepare technology white papers. * Manage critical customer accounts and escalation requests. * Mentor newly hired support engineers and peers in technical areas of specialty. * Provide ongoing technical and process training on new product developments and service offerings. * Serve as team escalation point for difficult technical and customer issues. * Participate as technical expert in product marketing meetings, and support readiness project work. * Develop common question and answer documentation to be included in department knowledge base. Minimum Qualifications: * 5+ years of industry experience in a customer support role * Certification in wireless is a plus * Extensive background in internetworking, LAN and WLAN technologies required. * Strong ability to independently debug broad, complex, and unique networks with mixed media * Strong understanding of TCP/IP & network troubleshooting tools like ethereal. * Requires B.E., B.S., or equivalent in computer science or electrical/electronics engineering Please share your update profile for further process with following details Full Name : DOB : Current CTC : Expected CTC : Notice Period : Reason for Change : You can also reach me on Linkedin ID http://in.linkedin.com/pub/geetha-o/30/b85/819 Regards, Geetha .O Team Lead Corporate Headhunter geetha@bharatheadhunters.com

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