Network Specialist - Level 3 - Urgent opening for Emerio, Malaysia

Network Specialist - Level 3 - Urgent opening for Emerio, Malaysia

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Subject:	Urgently looking for Network Specialist - Level 3
Date:	12 Apr 2011 08:03:12 -0000
From:	Emerio Corporation
To:

Dear Saminath, We are looking for a position – Network Specialist Level 3 as below. Please let me know if you are interested for this position. Please find attached more information on Emerio. Company Profile: In summary, Emerio, an NTT Communications company, is a technology services and outsourcing company. With deep industry knowledge, business process expertise, global resources and a proven track record, we deploy the right people, skills and technologies to help clients improve their performance. We help organisations achieve consistent quality and operational cost reductions through optimised service delivery models and process improvements. Emerio offers cutting-edge solutions in the areas of Application Services, Infrastructure Services and Business Process Outsourcing. Since our inception in 1997, some of the world's leading companies across industry verticals have leveraged Emerio's globally networked delivery model to maximise their returns. Our track record of successful deliveries has been the single pivotal factor for our growth – reflected in our customer retention track record. Today, Emerio is supported by over 1,400 employees spread across 14 countries across Asia, UK, Germany and the USA, including delivery centres in Singapore, Malaysia, Philippines, Indonesia, Thailand and India. For more information, please visit our website www.emeriocorp.com Job Description: Position: Network Specialist – Level 3 Work Location: Cyberjaya, Malaysia Type: Perm Qualification- minimum requirements: • Degree in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems or equivalent experience • Formal IT qualification - Cisco Certified Network Associate, CCNA and CCNP is a MUST (CCDA or CCDP will be added advantages). (Depends Job Requirements) • Those without Cisco certification but have relevant practical experienced in managing LAN/WAN enterprise networking are strongly encourage to apply. (Depends Job Requirements) • Minimum of 5 years experience within IT Operations, infrastructure services support (Systems and Network management), operations monitoring and end user support • Minimum of 3 years technical knowledge of the applicable platform that you will be responsible for: Network management - WAN, LAN, Firewall • Minimally, experienced in Enterprise WAN, Cisco skills, high end switches/routers, other WAN equipment and monitoring software skills • Must be able to demonstrate troubleshooting and problem solving skills • Excellent understanding of ITSM\ITIL processes • Must be a Service and Customer oriented team player. Flexible, self motivated with the ability to work under pressure in an International and culturally diverse organization • Must possess the ability to prioritize and perform multiple tasks • Good motivational skills plus verbal and written communication skills, strong command of English Language. Fluent in local languages advantageous. Strong interpersonal and telephone skills • Strategic thinker with a positive attitude, initiative, proactive personality, able to work under pressure in a fast-paced environment and have good analytical skills. (Depends Job Requirements) • *** Shift work 24 x 7 (also have to be shift flexibility or willing to work in odd hours to support the customer if needed) Responsiblities : • Responsible for 3rd level Incident Management Services provided remotely • Build strong working relationship with Technical Supervisor, Customer Service Lead and tower support and technology teams • Good awareness and in-depth knowledge of customers' business environment and support processes • Complying with the ITSM & SLA standards by observing the Incident Management lifecycle processes • Be proactive to anticipate issues or situations which impact service availability and critical response time, and take necessary mitigation steps escalating to management's attention, where appropriate • Support and update documentation libraries for responsible areas, ensuring compliance with internal standards • Contribute in quality and productivity improvement projects, providing analysis of data • Ensure the following of processes and best practices as outlined by management • Provide technical consultation as Subject Matter Expert (SME) to Shift Manager and Customer Service Lead during escalations • Develop training materials and conduct technical training • Follow training plans, requirements and schedules as outlined by management • Complete and keep up to date with all mandatory trainings (ITSM, Security Fundaments, Standards of Business Conduct, Environmental Health and Safety, Standards of Personal Conduct) • Case Management. Ensure all cases are acted upon conscientiously and in the framework expected according to the SLA • Provide clear and unambiguous communication within Incident Management case tools with frequent and timely updates • Chase any outstanding teams for case updates as appropriate, whether internal or external, ensuring that cases are resolved in a timely manner and do not breach SLA, else when required escalate to Customer Service Lead • Network 3rd line - Technical Skills specifically required: o Demonstrated experience in troubleshooting & resolving WAN, LAN, DNS, Caching and Network Security Issues, Wireless LAN (good to have). o Experienced in administering large-scale and complex WAN network, transmission and routing protocol (EIGRP, OSPF, BGP, MPLS, VOIP, ATM, VPN, POS, SONET, Frame-Relay, QoS) o Experienced in administering TCP/IP LANs (VLAN routing, VTP, Spanning Tree) o Experienced in diagnosing network problems and maintaining network security o Strong knowledge in TCP/IP protocol o Good working knowledge of networks - routers, L2 and L3 switches, gateways and networking servers o Good troubleshooting skill in Cisco Router and Cisco Pix o Good knowledge in encryption and Virtual Private Network (IKE, FWZ, DES, 3DES, PKI, etc) will be a plus o Good knowledge in Cisco networking product (2600, 3600, 3700, 7200, 7600 routers; 2900, 3500, 6500, 8500 catalyst switches o Knowledge of HP Procurve switches will be a plus Interested candidates can forward your updated resume directly to Bhupender.Singh@emeriocorp.com in word format ASAP. 1. Total / Relevant Experience: 2. Current / Expected Salary: 3. Notice Period: 4. Reason for job change: 5. Passport Number & Validity: Thanks & Regards, Bhupender Singh Emerio (Malaysia) Sdn Bhd - an NTT Communications Company Tel: +603 8318 4908 (Ext. 122) Fax: +603 8318 4918 Bhupender.Singh@emeriocorp.com Mobile: +6014 361 2214 Website: www.emeriocorp.com