Opening for Tech Support Engineer - Level 2 Voice Support = Symantec Corporation - Chennai

Opening for Tech Support Engineer - Level 2 Voice Support = Symantec Corporation - Chennai
-------- Original Message --------
Subject: Tech Support Engineer - Level 2 Voice Support = Symantec Corporation - Chennai
Date: Mon, 18 Apr 2011 19:54:44 +0530
From: JAV Consultancy Services
To:


Please note: The selected Candidates would work in Voice process and should be willing to work in rotational shifts.

Hello,
“Greetings for the day”

We, “JAV Consultancy Services”, are one of leading firm in recruiting & placing Manpower for our reputed clients.

We would like to share challenging requirement with you on behalf of our client M/s Symantec Corporation, Chennai. For more details, please visit www.symantec.com

About Symantec –

Symantec helps organizations protect business’ infrastructures and information, across numerous and complex IT systems. For more than 20 years Symantec has been protecting customers from threats, system failures, user errors, and disaster - protecting more people and more companies from online threats than anyone in the world; enabling business and individuals to work and communicate and interact safely in a connected world. Headquartered in Cupertino, California,

Symantec has operations in more than 40 countries. More information is available at www.symantec.com. Symantec is an equal opportunities employer.

Job role: Technical Support Engineer (level 2 support -Voice)
Job type: Permanent
Job Description:

• Provide level 2 support for Norton products(NIS/NAV/N360) by handling escalations from vendors & ensuring highest levels of customer satisfaction on the cases handled.
• Last point of contact for all escalations.
• Interact with the engineering team to find solution for unresolved issues.
• Work hand in hand with content management team to develop knowledge base articles.
• Get to work on different technologies such as mail, networking, virus removal and OS.
• Should be able to research / perform deeper analysis of issues using available resources.

Technical Knowledge & Skills:

• Expert level familiarity of Operating Systems (Windows 2000/NT, 9x, ME, XP, Vista & 7)
• Knowledge of internet technologies (Dial up, DSL, Cable Modem)
• Basic knowledge of firewall and antivirus concepts

Communication Skills (Soft skills & Language Skills) :

• Exemplary customer service focus
• Verbal and chat etiquette skills – Articulate & friendly tone
• Sensitized to customer needs and expectations, including cultural gap
• Ability to make a point without generating conflict and substantiate it with data

Experience: Experience working in an English speaking contact centre handling IT & Security products such as Norton Anti Virus for 2 year or more in the same role.

Total IT Experience: 2 to 7 years.
Job location: Chennai.

Kindly grab the challenging opportunity and mail us your updated profile in word document alongwith below mentioned details :-

Current Location :-
Total IT experience :-
Exp as Technical Support Engineer:
Exp in Escalations :
Exp in Windows OS:
Exp in Internet Technologies:
Exp in Firewall :
Exp in Antivirus :
Exp in Networking :-
Are you ready to work 24/7 Voice Support ?
Do you have Certifications ?
Current CTC :-
Expected CTC :-
Lead time to join :-
Reason for change :-
Are you willing to work with Symantec - Chennai ?:-
Have you applied to or interviewed by Symantec - Chennai ?:-

* Would appreciate if you can help us with references of your friend or colleagues who would be looking out for change.

Looking forward to hearing from you.

Thanks & Regards,

Hitesh Giri | JAV Consultancy Services | Mumbai - 400 080 INDIA | resume@javconsultant.com |
T: 022-25900416 / 25624130 / 25611608