Getronics Solutions (S) Pte Ltd
With worldwide revenues of € 1,97 billion in 2010 and about 12,000 employees (FTE), Getronics is a leading ICT service-provider in the world and the largest ICT service-provider in the Benelux. As expert in workspace management services, connectivity, datacenters, and consultancy, Getronics helps organisations and its employees to improve performance. To do this, Getronics has a complete portfolio of integrated ICT services for the large enterprise market and works according to a Global Service Delivery Model ensuring that services are provided for clients throughout the world that are of consistent quality. Since 23 October 2007, Getronics is part of KPN, the main provider of telecommunication services in The Netherlands.
We are currently seeking suitable candidates to join us as:
Infrastructure Support (Tier-3)
INFRASTRUCTURE SUPPORT (TIER-3)
Education:
- Diploma Graduate, majoring in the areas of Information Systems, Computer Science or Engineering.
- ITIL certification preferred
Working experience:
- At least 3 to 5 years working experience in Tier 3 PC and infrastructure support
Good communication and interpersonal skills
- Establish very good communication skills at all hierarchy levels in the company. Must be able to develop and establish cooperation and rapport with colleagues at all working levels and of different nationalities.
- To produce presentation slides for communicating the technology solution to be regional and local IS/IT community.
Main Tasks:
- As an active member of the tier 3 (global) support team, ensure that all open tickets are daily attended on time according to the KPIs required.
- Tickets that cannot be resolved should be promptly escalated to Tier 4 and thoroughly followed up
- To raise awareness of resolution to Tier 0 to Tier 2 via job aids, knowledge sharing and training. Objective here is to reduce Tier 3 incident tickets to a minimum.
- To provide input and recommendation to global team and team lead on fixes and process improvements
- To participate in calls initiated by Service Desk, Service owners, team leads as and when necessary to address service related issues.
- To participate in global technical calls, team meetings as be updated on changes on the infrastructure and processes
- To actively participate in Proof-by-concept (PoC) / Pre-pilot initiated by application owners and provide support during these stages.
- To backup other team members in their absence.
Position 1 (PC Support Specialist):
- Demonstrate knowledge in the area of
- Client related AD Policies and scripts;
- Infrastructure Storage Service (ISS) related to Offline folder either data or user Profile;
- Registry scripting,
- Application virtualization;
- Single Sign on
- Experience in the support and maintenance of Windows 7 platform, PC Core technologies and PC related products.
- Knowledge of the "Best Practices" in the chemical or related industry with a good understanding of the regional business processes.
Position 2: Security Specialist
- Demonstrate knowledge in the area of
- Client Security : Antivirus, Personal Firewall, Single sign-on
- Hard disk encryption : Self-encrypting disk, Pre-boot authentication, bitlocker
- SmartCard support : Infrastructure, Certificates, SmartCard handling
- Public Key Infrastructure (PKI) technologies
- Experience in the support and maintenance of the above
- Knowledge of the "Best Practices" in the chemical or related industry with a good understanding of the regional business processes.
4. General (Position)
- Demonstrate knowledge the above 3 position (advantage)
- Demonstrate knowledge in the area of
- Remote Access Service using Smart Card
- Wireless - Authentication Service
- WLAN services - Profiles
- Internet Access Services
- Network Services (DNS, DHCP, Proxy)
- Experience in the support and maintenance of above
- Knowledge of the "Best Practices" in the chemical or related industry with a good understanding of the regional business processes.
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