Opportunity for Network and VoIP Engineer, Singapore

Dear Saminath,
Greetings! This is Melissa of Dicetek and we are a global IT Solutions provider. Currently our partner is in need of a Network and VoIP Engineers. Kindly see the job details below.
Client: To be discussed during the interview.
Location: Science Park Drive (Buona Vista), Singapore
Duration:Permanent job
Salary: SGD 3500-4000
KEY RESPONSIBILITIES:
Oversee implementation of, and maintain an advanced contact center and corporate environment to meet a
broad spectrum of business needs as they relate to contact center and corporate networks, telephony
solutions (PBX, IVR, ACD, CTI) and applications such as call Recording and Reporting solutions. Provide
tier 3 support to operational networks, telephony solutions and other communications infrastructure that are
part of an overall call center and corporate solutions.
JOB DESCRIPTIONS AND COVERAGE
Use business and technical expertise on configuration, maintenance and support of Contact center
and corporate voice and data communications.
Provide contact center subject matter expertise as it relates to skills-based routing, computer
telephony integration, agent monitoring, call recording, reporting and integration with other
applications such as CRM solutions.
Hands-on configuration of all communications equipment including PBX's, Routers, Switches that support operations.
Assist company business partners and Service Operations management in driving technology strategy utilizing best in class solutions.
Development of standards to support contact center connectivity.
Design, maintain and support appropriate device connectivity utilizing MPLS, VoIP, SIP and IPT.
Monitor and perform level 3 network troubleshooting to isolate and diagnose complex network
problems in support of communications solutions.
Provides advanced network technical support, and responds to needs and questions of business
partners and users.
Work with management to define contact center needs and implement effective, cost efficient enterprise-wide network and voice strategies to support these requirements.
Coordinate implementation, optimization, and operation of network systems including installation,configuration, and management.
Act as focal point on projects and communications liaison with contact center teams to establish and communicate common goal and direction and ensure on time and on budget project delivery.
Provides 2nd and 3rd tier support for call center issues and on-call availability.
Proactively evaluates systems and resolves any known issues while avoiding user impact.
Perform system administration of the IVR and ACD infrastructure in the call center.
Work with vendors to help coordinate implementations and system repairs.
Capture, implement, adapt and improve project strategies and processes to achieve project
outcomes.
Effectively collaborate, build relationships and influence team members to achieve program
objectives.
Service Improvement: Continuously monitor, troubleshoot and improve program to ensure service
effectiveness.
Program Tracking and Reporting.
QUALIFICATION AND REQUIREMENTS
5 or more years of previous experience in Voice technologies and Networking inclusive of at least 3
years experience in configuring and supporting contact center technologies on a converged MPLS
Bachelor's degree or equivalent experience in Computer Science, Management Information
Systems or similar area of study.
Certification in network, voice, and/or contact center systems preferred.
Knowledge and skills of the following is required:
o Data network supporting VoIP and SIP.
o Fundamental understanding of information management systems and infrastructure
o Support of contact center designs and implementation of MPLS converged networks.
o Involvement and implementation of large-scale voice and data network.
o IP Networking with specific experience in IP Telephony implementation and management.
o Administration in a TDM and IP environment, skill based routing, call vectoring, ISDN
trunking, Voice Over IP, digital and IP handset management, IP Softphone,
o IP Agent, ARS routing, private voice networking and dial plans.
o Planning and managing systems to deliver both standard telephony and call center features,
specifically exposure to server and gateway technology as well as Legacy TDM systems.
o Proven experience in supporting a high quality and reliable technology infrastructure to a
multi- platform, multi-site, Engineering and Technical Support driven environment.
o Configuring and maintaining Session Border Controllers.
o Asterix Programming and Redfone Gateways
o IVR/Speech systems hardware and application support.
o ACD hardware and application support.
o CTI setup, integration and testing.
o Agent monitoring and training system configuration and testing.
o MPLS networks.
o Current generation Cisco IOS, Switches and Routers.
o Routing protocols, OSPF, BGP, HSRP, RRP.
o Linux scripting, Perl and shell scripting.
Excellent problem solving and project management skills.
Excellent customer service skills and customer-centric focus.
Strong communication and good interpersonal skills.
Strong written, presentation and communication skills.
Meticulous, organized, and a good team player.
Interested and qualified candidates may send their profile to melissa@diceteksing.com/mdv_80@yahoo.com only and include the following details: current salary, notice period and expected salary.

Thanks,
Melissa de Vera
melissa@diceteksing.com/mdv_80@yahoo.com
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