"Excellent openings for Quality and Infrastructure professionals" | Bangalore /Hyderabad/Chennai/Pune

From: Iqura Technologies Pvt. Ltd. <sowbhagya.padmanabhachar@iqura.com>
To: mk_mahendra@yahoo.co.in
Sent: Friday, 10 August 2012 6:24 PM
Subject: Job | "Excellent openings for Quality and Infrastructure professionals"

Experience required for the Job: 7 - 12 years Job Location: Bengaluru/Bangalore, Chennai, Hyderabad, Pune Dear Candidate, Greetings!! We have an excellent opening with one of our client Cognizant for Bangalore /Hyderabad/Chennai/Pune location. Exp-7-12 Yrs Job location:Bangalore /Hyderabad/Chennai/Pune Interview location:Your current location Job description: Operations Maturity Champion Track: Quality and Process Role Title: Operations Maturity Champion I. Position Summary · Drive implementation of Operations Maturity (OM) Framework across various engagements in IT IS practice · Enable delivery teams with best practices and identifying service improvement opportunities II. Key Result Areas · Facilitate and ensure compliance to all elements of OM framework by delivery teams § Engagement level ownership and drive on DMI (TMI,AMI) and CSAT · Support delivery teams in the ideation of continual service improvement themes and provide ongoing support and mentoring in the execution using methodologies like Lean, Six Sigma and TRIZ · Ensure compliance of engagements with the ISO 20000 standard throughout its tenure · Ensure compliance to IT IS Process Space, support delivery during periodic audits and for closure of audit findings · Conduct process health check assessments to improve effectiveness and efficiency of the processes and support delivery in closing the gaps · Enable delivery teams to comply with IT IS metrics framework and delivery performance review process in line with IT IS Process Space · Support delivery teams in identifying risks, conducting causal analysis and planning mitigation · Conduct training programs on ISO 20000, IT IS Process Space and Lean Six Sigma (Yellow belt) · Assess the relevance of best practices implemented in various engagements across the practice and support delivery teams in implementing the same in their specific engagements · Participate in customer governance reviews as required by the delivery teams III.Typical Responsibilities ( Active participation in engagements as required ) Transition § Review SoW and highlight gaps § Provide recommendations for closure of gaps, wherever applicable § Facilitate transition framework § Facilitate process definition and stream lining / standardization of processes, Review process documents and provide comments § Metrics planning - Set up SLO/KPI, review operational definitions and recommend changes if required § Facilitate setting the governance structure § Conduct process health assessments Steady State i) Compliance to IT IS Process Space · Conduct periodic reviews and ensure compliance to QMS · Best practices harvesting and sharing · Conduct process health assessments ii) Internal and External Audits · Work with DAG to ensure compliance to audit framework · Ensure project readiness for audits - internal, external and customer · Drive closure of audit findings within agreed completion date · Drive process level improvements based on audit findings iii) Risk and Escalation Management · Facilitate brainstorming session for identification & mitigation of project risks · Review risk portal to check if the risks are updated with right RPNs · Work with delivery teams in mitigating process related risks · Highlight escalations to the stakeholders and work with delivery to identify and implement CAPA iv) Metrics Planning and Reporting · Review and validate applicability of SLA parameters and targets defined for the project · Set up internal SLO/KPI if Customer does not specify SLO in SoW · Implement standard measurement systems · Review engagement performance on a weekly basis - analyze trends, review breach analysis and ensure gap closure · Review MetBook for completeness & correctness of data · Review PMR deck · Participate in monthly project management reviews with senior management · Assess DMI, review gaps and provide improvement recommendations to delivery v) RCA/ CAPA · Review RCAs and CAPA (for Sev 0 / Sev 1 / Major incidents / Escalations/ SLA Breaches) · Review CAPA resulting from CSS action items and ensure the delivery team tracks it until closure Best Practice Sharing · Identify best practices adopted in the engagement and share the same across engagements and locations · Evangelize best practice adoption at the engagement and practice level CSI · Conduct brainstorming sessions and value stream mapping for identification of CSI opportunities · Facilitate execution of Biz Ex projects / STP/ SIP and drive compliance against the plan Governance § Participate in all transition governance review calls § Participate in customer review meetings / customer visits § Participate in Business Quality Council Training · Conduct OM framework trainings like Process Space, Yellow Belt and ITIL Customer Satisfaction · Review customer feedback · Analyze feedback and identify improvement actions with delivery teams · Drive improvement actions to closure People / Team · Act as a buddy for new hires · Complete mandatory training for self as identified through career compass IV.Degree of Independence/Supervision required Independence: · Operates independently for routine activities Supervision: · Seeks Manager approval only for deviations and exceptions V.Team Management Responsibilities (wherever applicable) § Not applicable VI.Qualification: § Education: Graduate degree § Green Belt certification, ITIL Foundation § Full time role in Quality in previous experience desired If interested please send across your updated CV with below mentioned details. Details required: Full Name as in passport: Total years of exp: Relavent years of exp in Quality : Relavent years of exp in Infrastructure: Have you worked on ISO 20 K standards? Do you have ITIL and six sigma certification? Current Company: Contract /Permanent employee? Current CTC: Expected CTC in figures: Notice period: Which location do you prefer(HYD/CHN/BLR/PUNE)? Date of birth: Highest degree:Regular or Correspondence? Bachelor degree:Regular or Correspondence? Year of passout? Available on weekday for interview? passport? Sowbhagya Disclaimer: Regards

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