Job | Opportunity for Solution and Esclation Lead, 6+ Year, Bangalore

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From: Forthpage Consulting Group <naveen.shankar@forthpage.com>
Date: Fri, Nov 16, 2012 at 10:34 PM
Subject: Job | Opportunity for Solution and Esclation Lead, 6+ Year, Bangalore
To:

Experience required for the Job: 6 - 9 years Job Location: Bengaluru/Bangalore Dear Candidate, Greeting from Forthpage Consulting Group We have a wonderful opportunity with ARYAKA Network for the position of Solution and Escalation Lead. If you are interested, send the resume to naveen.shankar@forthpage.com SALARY IS OPEN FOR RIGHT CANDIDATE Position: Escalation Lead Location: Bangalore, India Exp: 6+ Years Job Description: This individual will work closely with the Aryaka"s TAC team, researching various deployment solutions, recreating problems and solving them in a timely manner. Responsibilities: * Researching various deployment solutions, define the technical aspects and recommending the most optimal solution to customers. * Be the point of contact for all escalations and complex troubleshooting scenarios. * Educate existing and prospective customers on how they can incorporate Aryaka"s solution to solve their business problems. * Provide training to peers, sales and pre-sales staff. * Involve in all POP and NetOps activities. * Communicate effectively and act as an interface between customers and the support organization. * Work with Product Management and Engineering subject matter experts to understand and influence product roadmaps and provide valuable feedback from the customer and competition perspective Requirements: * Bachelor"s degree or equivalent in a technical discipline. * 7 to 9 years of customer facing experience as a Support Engineer in the networking domains. * Good understanding of various network topologies and familiarity with TCP/IP, IPSec, HTTP, DNS, SSL and other Internet protocols. * Strong command on the standards and RFC"s for some of the very widely used protocols, applications, their performance and potential issues * Hands-on experience with some of the leading routers/firewalls(Cisco, Junpier etc.) * Knowledge of traffic generators, debugging tools, simulation capabilities etc. is a must. * Automation/Programming experience will be an added plus. * Strong written and verbal communication skills, including the ability to effectively present technical and business related subjects to all audiences, from the user to the executive level * CCIE will be a value add. Regards Naveen Shankar Resource Manager Forthpage Consulting Group Mobile: +91 9611533044 Phone: 0 9141833044 naveen.shankar@forthpage.com www.forthpage.com Linked in: http://in.linkedin.com/in/naveenshankar email : naveen.shankar@forthpage.com DISCLAIMER This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this e-mail.