Openings for L2 -TAC Level Engineer Wireless Support Engineer - CSS Corp, Chennai

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From: CSS Corp Private Limited <info@monsterindia.com>
Date: Fri, Oct 26, 2012 at 10:36 PM
Subject: CSS Corp is looking out for L2 -TAC Level Engineer Wireless Support Engineer - Chennai
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Dear Saminath, Hi Find below the detailed Job Description for your reference. We are Cybernet SlashSupport, a San Jose based, technology driven, organization providing world-class, value-added Technology Support solutions to clients, world wide. Our India Delivery Center based at Chennai, has two divisions : About CSS: CSS is a leading provider of high-quality infrastructure management and technology support services. Using a proven and cost-effective global delivery model, CSS manages technology, infrastructure, platforms and applications for Fortune 2000 companies, and provides 24x7 support solutions for leading enterprise and consumer technology vendors. CSS employs close to 5,000 employees and has global presence with offices in North America, Europe, South East Asia, Australia including world-class offshore delivery centers in India. Headquartered in San Jose, CA. Centers of Excellence - 1. Remote Infrastructure Management Services(Manage Infra) 2. Technical Support - A. Enterprise Customer(ETAS- Enterprise Support ) B. Consumer Support (CTAS-BPO) 3. Research & Development 4.Independant Verification & Validation (IV & V) Our India Delivery Center or Technical Support based at Chennai, has two divisions Enterprise Technology Application Support Division (ETAS) and Customer Technology Application Support Division (CTAS). It provides technology support services to global clients, round the clock. You must have the efficiency to interface with international customers,provide remote Technical support on implementation of technology using various networking products & applications and resolve product related issues through research and troubleshooting. 1.Should have experience in configuration and troubleshooting high-end networks 2.The ideal candidate will be an Engineer, who is a self-starter, with excellent interpersonal, communication, documentation, problem solving andtrouble-shooting skills. 3.Quality focus, result & goal orientation in a group situation, and commitment to customer delight are a must. 4.Sound fundamentals and in-depth knowledge of Networking Security Concepts 5. Should relocate to Chennai & work on 24/7 environment. POSITION:- Network Specalist - Wireless Support LOCATION:- Chennai, India Job Profile: The Network Engineer will be responsible for providing Tier 2 troubleshooting for various technologies The Tier 2 NSE is expected to perform the following tasks: • Respond to Tier 1,2 escalations with a higher level of expertise in a specific technology area • Have in-depth product and wireless technology knowledge • Be familiar with the technical environment including integrated 3rd party products • Confirm that a hardware or software failure has occurred • Utilize appropriate test equipment • Analyze traces; gather specific failure data • Work with customer to recreate problem in technical support lab and document results • Provide an existing fix or work-around solution • Proactively keep customers in the loop with the progress of the reported issue • Review/escalate issue to client Support in a timely manner • Create knowledgebase articles (screened and approved by client Support) • Share knowledge and be capable of training the Tier 1 support engineer Minimum of 3 years experience (at least 1 year as a Support engineer) in designing, deploying, configuring, supporting, troubleshooting, debugging and administering some of the following Wireless LAN products and technologies: • Wireless Access Points (LWAPP a plus) • Wireless Client Associations • Wireless Controllers • WiMax • Cable DSL, T1/E1 • Understanding of RF transmissions & antenna behavior • WLAN Security in the areas of authentication, encryption, RADIUS, AAA authentication, EAP, PSK, etc • Solid working experience with 802.11a/b/g/i standards and knowledge of 802.11n • Linux system administration and configuration experience • Ability to use protocol analyzers tools such as OmniPeek and Wireshark Solid understanding of TCP/IP, IGMP, and Routing (Layer 2 & 3 communication) Thanks & Regards, Yogitha Bhat Sr. Executive | HR -Talent Acquisition | CSS Corp. | "100% Referenceable Customers" Desk: 044-61041800 Ext-7360036 | Yogitha.Bhat@csscorp.com | www.csscorp.com