Truck driver in a mental hospital! - Good moral !!!! Great input !!!

Great Moral.... Wanted to share with you all

One truck driver was doing his usual load delivery at a mental hospital, by parking his vehicle beside an open drain.
     
He discovered a flat Tyre when he was about to return from the mental hospital. He jacked up the truck and removed the flat Tyre to fix the spare Tyre.
     
when he was about to fix the spare Tyre, he accidentally dropped all the four bolts in the open drain.
     
As he cannot fish the bolts in the open drain, he started to panic as to what should be done?
     
Just then, one patient happened to walk past him and asked the driver as to why he was looking troubled.
     
The driver thought to himself, since there is nothing much he can do or this mental joker can. Just to keep the bugging away, the truck driver informed the whole episode to the mental patient and gave a helpless look.

The patient just laughed at the truck driver and said you just cannot even fix such a simple problem? No wonder you are destined to remain a truck driver for life.

The truck driver was astonished to hear such a compliment from a mental guy.
     
Here is what you can do said the mental guy.
       
Take one bolt from each of the remaining three Tyre's/wheels and fix it on to this Tyre. Then drive down to the nearest workshop and replace the missing ones. Isn't it simple my friend!!!!

The truck driver was so impressed with this quick fix answer and asked the patient, how come you are so smart and intelligent and you are here at the mental hospital?

The patient replied...hello friend! I stay here because I am crazy but not stupid.
         
No wonder, there are some people, who behave like the Truck Driver, thinking that others are just stupid. So, guys, though you all are learned and wise, but, just watch out, there could be some CRAZY guys in our professional / personal lives, who could give us lot of quick fixes and brush our wisdom.
       
The moral of the story is - Just do not conclude that you know everything and do not judge people by mere looks/attire stature or academic background.  

SSE - Blue Coat openings in Bangalore

-------- Original Message --------
Subject: SSE - Blue Coat
Date: Tue, 21 Sep 2010 19:07:05 +0530
From: divya.radhakrishna@thomsonreuters.com
To:


Company Brief

Thomson Reuters is the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. Through its more than 50,000 people across 93 countries, Thomson Reuters delivers this must-have insight to the financial, legal, tax and accounting, scientific, healthcare and media markets, and is powered by the world's most trusted news organization. More information about Thomson Reuters and its financial performance can be found on www.ThomsonReuters.com http://www.thomsonreuters.com/


Position – Senior Systems Engineer

Location – Bangalore



Job description:

Project Summary and Position Overview:

The 2nd level Support position is part of a dynamic team within Global Technology Operations to deliver hands-on implementation tasks and provide 2nd level Technical Support for Proxy devices in globally distributed data centers This Role also includes additional responsibilities where necessary such as Integration with production and operational management networks and ensuring compliance to technical operational policies and standards for Process, Technology and Security. This role facilitates the knowledge and experience to other teams such as 1st level & help desk functions with the working relationship with third party service providers such as BT Radianz and Bluecoat as well as various TR global technology teams.

ESSENTIAL DAY TO DAY RESPONSIBILITIES:

Technical Support

• maintaining the integrity and security of the Internet Services Infrastructure across multiple time zones; ensuring security policies, configurations, installations, upgrades, backups, performance and optimization procedures are followed accurately; proactively monitoring systems and performing trend analysis of collected data; processing new requests and resolving support issues escalated by other operational support teams in line with agreed SLAs.
• Providing Point of escalation Contact for 2nd level troubleshooting with end to end ownership for technical support.
• Delivering Root Cause Analysis, Workarounds and Solutions for all technical problems with compliance to Reuters Defined ITIL Processes on Problem and Incident Management.
• Providing either 24 x 7 on-call support or Rota based Shift works for operational requirements.
• Maintaining relationship with external vendors and internal service providers including peer to peer and upward technical escalation levels such other support and development groups.
• Facilitation of support knowledge and experience to the regional team members for their local implementation.

Implementation

• Execution of Implementation works for new and upgrade of IT Infrastructure with standard platforms on Network/Servers Technologies for the planned milestones and deliverables. Reviewing, ordering and receiving of Infrastructure kit list with liaison relationship with external vendors and various internal service providers.
• Change execution for Infrastructure Items within agreed maintenance window of business operations and with compliance to defined Operational Change Management Process.
• Ensuring Compliance to policies, standards & best practices on Technology, Process (ITIL), Quality Management (ISO 9001) and Security (ISO 27000) for Production Infrastructure with in Data Centre Operations.
• Documentation of Statement of Work for Project tasks, S
• tatus Reports, Technical acceptance testing procedures, Deliverables Deficiency list, Operational technical support Procedures, escalation chart etc
• Co-ordination and liaison with operational, product and development groups for deliverables Release Management Process.
• Execute capacity related upgrades and changes with a review of capacity management statistics with process and development experts.


Additional information


Candidate should be willing to work in 24 x 7 on-call support or Rota based Shift for operational requirements.

EDUCATION:

Engineering Diploma with 6 years or Engineering Degree with 3 years working experience on 2nd level Technical Support and Implementation roles with ITIL best practices for Service focused Organisation for IT Deliverables to Business Requirements.

REQUIRED SKILLS:

• Ideal candidates should have a record of attending Bluecoat Proxy SG security administration courses and working knowledge of ITIL Service Management. Thorough working knowledge on installation, configuration and troubleshooting of Bluecoat Proxy Devices
• Essential to have low-level working knowledge of TCP/IP protocols, Internet Technology, Infrastructure Security operations & best practices with associated efforts on consistent Technology updates
• Familiarity & Working Knowledge with ITIL processes
• Exposure to 1st level/Help Desk services for external clients is preferred for end to end service deliverables
• Logical & Systematic Approach to problem solving requirements
• Able to Work under pressure to multitask with changing priorities
• Demonstrating with Practice on values for service, organisation and business with thorough understating of accountability and responsibility
• Writing Skills for Documentation, Building & Maintaining Relationships, Problem Solving and Decision Making, end to end ownership for customer satisfaction through levels of support, planning and organization & working well with geographically distributed Virtual Teams are the required key soft skills


Candidate should be open to work on 24/7 on-call rotation schedule.



Thomson Reuters’ employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive - we give employees the opportunity to develop their skills and do their best work.

Thomson Reuters values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.

Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer.

Deserve Appreciation..!!!! Deserve Appreciation. : )

Forwarded message received from my friend, FYI.,

Dear Friends,
It was a sports stadium.
Eight Children were standing on the track to participate in a running event.  * Ready! * Steady! * Bang !!!
 With the sound of Toy pistol,
 All eight girls started running.
 Hardly had they covered ten to fifteen steps,
 when one of the smaller girls slipped and fell down,
 Due to bruises and pain she started crying.
 When the other seven girls heard the little girl cry they
 stopped running, stood for a while and turned back.
 Seeing the girl on the track they all ran to help.
 One among them bent down, picked her up and kissed her gently
 And enquired as to how she was.
 They then lifted the fallen girl pacifying her.
 Two of them held her firmly while all seven joined hands together and walked together towards the winning post..........
 There was pin drop silence at the spectator's stand.
 Officials were shocked.
 Slow claps multiplied to thousands as the spectators stood up in appreciation.
 Many eyes were filled with tears
 And perhaps even God's!
 YES. This happened in Hyderabad [ INDIA ], recently!
 The sport was conducted by National Institute of Mental Health.
 All these special girls had come to participate in this event
 They were spastic children.
 Yes, they were Mentally Challenged.
 What did they teach the WORLD?
 Teamwork?
 Humanity?
 Equality among all??
 Successful people help others who are slow in learning
 So that they are not left far behind.
 This is really a great message... Spread it!
 We never do this because we have brains!!!!

Why do we shout in anger?

Hi Friends,
This one is a lovely story and you should read it….. A good one too……


I am sure you will like it.

A saint asked his disciples, 'Why do we shout in anger? Why do people shout at each other when they are upset?'


Disciples thought for a while, one of them said, 'Because we lose our calm, we shout for that.'

'But, why to shout when the other person is just next to you?' asked the saint. 'Isn't it possible to speak to him or her with a soft voice? Why do you shout at a person when you're angry?'

Disciples gave some other answers but none satisfied the saint.


Finally he explained, 'When two people are angry at each other, their hearts distance a lot. To cover that distance they must shout to be able to hear each other. The angrier they are, the stronger they will have to shout to hear each other through that great distance.'


Then the saint asked, 'What happens when two people fall in love? They don't shout at each other but talk softly, why? Because their hearts are very close. The distance between them is very small...'


The saint continued, 'When they love each other even more, what happens?


They do not speak, only whisper and they get even closer to each other in their love. Finally they even need not whisper, they only look at each other and that's all. That is how close two people are when they love each other.'

MORAL: When you argue do not let your hearts get distant, do not say words that distance each other more, else there will come a day when the distance is so great that you will not find the path to return.

Performance with the job

A little boy went into a drug store, reached for a soda carton and ask him for a Phone Call.

Shop-owner replied sweetly this is not a STD, but you can do one call.

The store-owner observed and listened to the conversation:

The boy asked, "Lady, Can you give me the job of cutting your lawn?

The woman replied, "I already have someone to cut my lawn."

"Lady, I will cut your lawn for half the price of the person who cuts your lawn now." replied boy.

The woman responded that she was very satisfied with the person who was presently cutting her lawn.

The little boy found more perseverance and offered, "Lady, I'll even sweep your curb and your sidewalk, so on Sunday you will have the prettiest lawn in all of North-Palm beach, Florida ."

Again the woman answered in the negative.

With a smile on his face, the little boy replaced the receiver.

The store-owner, who was listening to all this, walked over to the boy and said," Son... I like your attitude; I like that positive spirit and would like to offer you a job."

The little boy replied, "No thanks, I was just checking my performance with the job I already have. I am the one who is working for that lady, I was talking to her......

My dear Son!

 My dear Son!

While a man was washing his new car, his 4 yr old son picked stone & scratched lines on the side of the car.

In anger, the man took the child's hand & hit it many times, not realizing he was using a wrench.

At the hospital, the child lost all his fingers due to multiple fractures. When the child saw his father....

With painful eyes he asked 'Dad when will my fingers grow back?'

Man was so hurt and speechless.. He went back to car and kicked it a lot of times.

Devastated by his own actions..... . Sitting in front of that car he looked at the scratches, child had written 'LOVE YOU DAD'...

The next day that man committed suicide... . .

Anger and Love have no limits, Choose the later to have a beautiful & lovely life....

" Things are to be used and people are to be loved,

But the problem in today's world is that People are used and things are loved........:)