-------- Original Message --------
Greetings from 3S Consultants.
We would like to present you the excellent job opportunity which is worth taking ahead. We value your profession skills/expertise and sense that you would be the best choice for the opportunity presented by us on behalf of our client. Irrespective of your interest, we always believe in building long lasting relationship and we may be of help to you either now or in future as we are all on the same professional ground.
About us
We have immense pleasure in representing ourselves from 3S Consultants, a Bangalore based IT and Non IT consulting company with its presence in the industry since 6 Months. We have been giving quality service to many of the top IT & Non IT companies across India. For more details please log on to www.3Sconsultants.in We have been retained by our Tier 1 clients like TESCO, INS Zoom, Bristle Cone, Juniper Networks, Proflex Systems, etc to recruit professionals at all levels on EXCLUSIVE BASIS across India. Operating from 2010 in an excellent office space at Jayanagar we are looking forward to increase our strength to another 10 to 15 apart from the existing 10 in next 6 months.
Requirement Details are below.
4.TAC Integrated security profile(Firewall)
Exp -7-10yrs
Location-Bangalore
Responsibilities:
· Deliver high-quality technical assistance for Firewall and VPN products through telephone and electronic communication.
· Provide customer advocacy for documentation and timely resolution of issues, and for problem reproduction and escalation.
· Provide hardware and software technical support, including configuration assistance and troubleshooting of devices and other peripheral networking equipment.
· Document and reproduce customer related networking problems, and if necessary coordinate fixes by engineering department.
· Prepare technology white papers.
· Manage critical customer accounts and escalation requests.
· Mentor newly hired support engineers and peers in technical areas of specialty.
· Provide ongoing technical and process training on new product developments and service offerings.
· Serve as team escalation point for difficult technical and customer issues.
· Participate as technical expert in product marketing meetings, and support readiness project work.
· Work with external partners, vendors, and customers to clearly document and distribute FAQs for knowledge transfer and consistently accurate resolutions.
· Document all actions taken toward resolving customer issues in contact tracking database.
· Develop common question and answer documentation to be included in department knowledge base.
· Provide regional and overflow telephone support.
- No night shifts
- Comprehensive security profile. Would involve working on VPN, IDP, Firewall and NSM.
- Opportunity to work with the leader in Networking and Security solution products.
Requirement:
· Requires B.A., B.S., or equivalent in electrical engineering or computer science and 5+ years of industry experience in a customer support role.
· Netscreen Certified Security Associate certificate is a plus.
· Extensive background in internetworking, LAN, and WAN technologies required.
· Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required.
· Strong understanding of network troubleshooting tools like ethreal and tcpdump.
· Demonstrated track record of providing outstanding customer service.
· Demonstrated ability to accurately gather information and document same in a CRM system.
· Superior verbal and written communication skills. Ability to capture and interpret packet traces.
· Strong working knowledge of Routing, Switching, Firewall and VPN.
For information please feel free to contact.
Rajendra.SSR
Team Lead
3S Consultants
9686899666
rajendra@3sconsultants.in
