| Subject: | [ITSASTHA] Opening with CSS -Senior Application Engineer / Application Specialist |
|---|---|
| Date: | Sat, 30 Oct 2010 12:21:39 +0530 |
| From: | RamPrasath G |
| Reply-To: | |
| To: | i |
Hi guys,
FYI. If anyone is interested.
Mail signed by,
G.ArunRamPrasath.,
H.Phone :+91 - 9442526382
FYI. If anyone is interested.
Designation : Senior Application Engineer / Application Specialist
RRF : 4330
DU : ETAS
Project : BMC (Premier Support)
Experience : Minimum 5 years of Experience
Location : Chennai
Primary Skills:
* BS degree in CS/EE or equivalent experience
* Excellent written and verbal communication skills
* Strong debugging / troubleshooting skills
* Minimum of 1-2 years of Customer Support Experience
* Experience with administration of UNIX (HP-UX, AIX, Solaris, Linux)
* Proficiency in Java, C/C++
* Database experience, specifically Oracle and MSSQL
Job Description:
* Interact directly with the customers to resolve technical issues via phone and e-mail in a timely manner
*
* Acquiring and maintaining current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers and record these resolutions for general use.
*
* Perform minimal java programming and java debugging to find root cause analysis
*
* Work with QA / Development to resolve problems that are related to the code, or the logic behind the code.
*
* Work with QA and beta to test new releases of the products.
*
* Test and reproduce defects before escalating to Development.
*
* Test and provide alternative solutions for customer issues and notify the customer care management team of any potential escalation issues.
*
* Designate which defects/problems are the most important to be fixed and document related information in the Defect Tracking and Customer Support CRM.
*
* Provide Product Management team with a customer perspective in driving the roadmap for the future direction in the development of the product.
*
* Maintain interaction with Sales force and Professional Services to insure customer needs are met and growth opportunities are maximized.
*
* Contribute to the Knowledge base, FAQ, and Tech-Alerts to customers.
*
* Works effectively in teams with customers, engineering, system integrators, and enterprise account managers, product management, documentation, training, and QA.
-- RRF : 4330
DU : ETAS
Project : BMC (Premier Support)
Experience : Minimum 5 years of Experience
Location : Chennai
Primary Skills:
* BS degree in CS/EE or equivalent experience
* Excellent written and verbal communication skills
* Strong debugging / troubleshooting skills
* Minimum of 1-2 years of Customer Support Experience
* Experience with administration of UNIX (HP-UX, AIX, Solaris, Linux)
* Proficiency in Java, C/C++
* Database experience, specifically Oracle and MSSQL
Job Description:
* Interact directly with the customers to resolve technical issues via phone and e-mail in a timely manner
*
* Acquiring and maintaining current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers and record these resolutions for general use.
*
* Perform minimal java programming and java debugging to find root cause analysis
*
* Work with QA / Development to resolve problems that are related to the code, or the logic behind the code.
*
* Work with QA and beta to test new releases of the products.
*
* Test and reproduce defects before escalating to Development.
*
* Test and provide alternative solutions for customer issues and notify the customer care management team of any potential escalation issues.
*
* Designate which defects/problems are the most important to be fixed and document related information in the Defect Tracking and Customer Support CRM.
*
* Provide Product Management team with a customer perspective in driving the roadmap for the future direction in the development of the product.
*
* Maintain interaction with Sales force and Professional Services to insure customer needs are met and growth opportunities are maximized.
*
* Contribute to the Knowledge base, FAQ, and Tech-Alerts to customers.
*
* Works effectively in teams with customers, engineering, system integrators, and enterprise account managers, product management, documentation, training, and QA.
Mail signed by,
G.ArunRamPrasath.,
H.Phone :+91 - 9442526382
prasath18@gmail.com
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