Urgent Opening---Cable & Wireless-- Network Specialist--Chennai

---------- Forwarded message ----------
From: ER Resources <babita.hresource@gmail.com>
Date: Sat, Oct 30, 2010 at 11:11 AM
Subject: Urgent Opening---Cable & Wireless-- Network Specialist--Chennai
To: ganeshanmca@gmail.com


Hi,

Trust things are fine at your end.

We are HReSource, a leading executive search firm. We provide services to various leading IT Industry players. We have come across an opening matching your profile for one of our clients; I am sending you brief about the company and Job Description. Please mail across your updated resume so that we can proceed.

Total Experience:
Relevant Experience:
Current CTC:
Expected CTC:
Notice period:
Preferred Location:
Present Location:
Date of Birth:
Year of Completion of Graduation:
Year of Completion of Masters:

Location: Chennai

Experience: 3-5 Yrs

Title: Network Specialist

TECHNICAL COMPETENCIES:

Primary Skills Required

1) Routing & Switching
2) VoIP
3) ISDN, Frame Relay & ATM

Additional Skills
1) MPLS & QoS
2) IP Telphony
3) DLSw ( IBM SNA )


Required Technical skillsets

Routing Protocols : OSPF, BGP, EIGRP, ISIS,
LAN Switching : Exposure to diversified family of Catalyst and IOS based
switches including hands on experience on VLANs,
Trunking, STP, PVST
WAN Technologies : ATM, Frame Relay,ISDN (Hands on experience preferred)
HDLC & PPP Point to Point links
Other Technologies : MPLS Basics, LDP, TDP, TE

Other required skillsets
• A strong adherence in following documented process and handle day to day operations with Change & Fault management by adopting ITIL industry standards.

• Needs to demonstrate technical problem solving capabilities with minimal escalations.

• Document a knowledgebase with recurring problems thereby resolving maximum number of incidents at the Tier 1 desk.


Responsibilities

a) Accountability: Manage the specific customers networks assigned and ensure the day to day operations of those networks run smoothly without any issues. Any incidents or problem happening for the accounts need to be fixed within the agreed SLA levels.



b) Typical Activities
Troubleshoot customer networks when faults are reported and also assist the Tier 1 team in troubleshooting and assisting them in handling issues. Escalating complex issues to Tier 3 Team or Cisco TAC whichever applicable.



c) Performance Metrics
Number of issues resolved in a month, Time take to resolve issues, Escalations handled, initiatives adopted for better process handling, Adherence to SLAs. Quality of changes and incidents handled over a period of time. This is measured on qualitative and quantitative basis.


About Cable & Wireless:

Cable & Wireless is a leading global telecom and networking company providing voice, data and IP solutions in over 80 countries across the world. Cable & Wireless established its operations in India in 1995. Cable & Wireless India is a wholly owned subsidiary of Cable and Wireless plc in the UK. The company currently has more than 180 employees located across offices in Bangalore, Mumbai, Delhi and Chennai.

Cable & Wireless India has a Global Network Operations Centre (GNOC) at its India Centre of Excellence (ICE) at Bangalore, providing 24x7 customer support. Cable & Wireless India offers services and solutions across the network providing WAN, LAN, multimedia deployment, security services, network management, data centre and call centre design and implementation services. Cable & Wireless India is a BS-7799 certified company with stringent security practices and processes.


For more details visit- www.cw.com/india

Please feel free to mail/call in case of any query. We will be more than glad to provide you the necessary inputs. We will be grateful if you can pass this information to your friends/Colleagues/Peers who would be interested in looking for a job change.


Looking forward to hear from you.

Regards,
Babita Gupta
HReSource Consultants,
Phone: 09810330483(M)
Email Id: babita.hresource@gmail.com