Opportunity in Singapore for Senior IT Helpdesk Consultant!

Opportunity in Singapore for Senior IT Helpdesk Consultant!

-------- Original Message --------
Subject: Opportunity in Singapore for Senior IT Helpdesk Consultant!
Date: Tue, 26 Jul 2011 09:56:46 +0530 (GMT+05:30)
From: swamiappan.p@nityo.com


Hi,
This is Swami from Nityo Infotech Services Pvt Ltd,

Nityo Infotech is a global management consulting, technology services and outsourcing company. Nityo offers integrated portfolio of services including software-led IT solutions, remote infrastructure management, engineering and R&D services and RPO. Nityo leverages its extensive global offshore infrastructure and network of offices in 10 countries to provide holistic, multi-service delivery in key industry verticals including Telecom, BFSI, Manufacturing, Consumer Services and Healthcare.

Key Facts about Nityo:
Global IT services company headquartered in PA, USA
Operations spans in 18 offices in 15 countries across Americas, EMEA and Asia-Pacific
Consulting workforce of 1000+ highly trained project managers, domain experts, and leading-edge technology specialists
Proven 12+ years of experience in providing talent acquisition and management solutions at a global level whilst at the same time maintaining an easy-to-access, agile, flexible and local approach
State of the art development centre in Singapore, Malaysia, Philippines and China
Excellent delivery track record servicing fortune 500 companies

Currently we are looking for Senior IT Helpdesk Consultant!

Duties and Responsibilities:
Provides guidance, assistance, coordination and follow up on user questions, problems, or malfunctions of all system applications, hardware and software installed or maintained by IT for the Local Development users in the Region Asia Pacific
Interprets, evaluates, and resolves, if possible, telephone inquiries pertaining to the functional operation of all installed application hardware and software products supported by IT.
Analyzes simple to moderately complex inquiries, resolves problems when possible and/or determines appropriate technical area or vendor to resolve problems.
Consults with IT professionals when the appropriate course of action is unclear.
Follows up on specific inquiries or requests to ensure user/customer satisfaction.
Reports procedures and makes suggestions for improvements.
Applies knowledge of overall systems & landscape as appropriate.
Performs related duties as assigned.
Coordinates with the Local IT/Regional Helpdesks to ensure prompt resolution and follow up on Client Infrastructure related issues
Coordinates with Local IT Application support organization to ensure prompt resolution and follow up on application related issues

Skills Required
Ensure stable and well performing system environment by resolving user issues in a timely and efficient manner (# of closed tickets, # of days outstanding for open tickets, etc.)
Apply professional competencies to administrate and optimize the assigned system environment.
Implement levels of best practice (price/performance etc.).
Support 50+ Users distributed in the APAC region (Singapore, China, Thailand, Philippines, Australia, Korea, India)

EDUCATION / EXPERIENCE
Requires a technical degree in Information Science, CS, or equivalent skill gained through experience coupled with 3+ years of experience in systems (hardware and software) support in a Technical and/or application helpdesk organization
Excellent knowledge of Windows XP, Windows 7, MS-Office, Sharepoint,
Experienced in the setup, optimization and utilization of Notebooks, Mobility devices like Blackberries, iPhone and their issues
Fluent in English (written and spoken)
Individual must be a self-starter who can interact well with IT and other internal groups if requested. Must possess strong analytical interpersonal, and communication skills and have the ability to work with minimal supervision in a globally distributed team environment

Work location: Singapore

Job type: Contract (6 months to 1 year)

Kindly confirm your interest by sending your updated resume to swamiappan.p@nityo.com

--
Swami
Nityo Infotech Services Pvt. Ltd
swamiappan.p@nityo.com