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From:
HUMAN FACTOR INTERNATIONAL <hr06@humanfactor.in> Date: Fri, Jun 22, 2012 at 3:07 PM
Subject: Manager, IT Infrastructure , Exp - 8 -15 Years , Location - Ghana
( West Africa )
To:
Experience required for the Job: 8 - 15 years Job Location: Other - International Locations
Dear Candidate,
Greetings !!
We are looking for candidate who can join Immediate (with in 4 days after Interview ) interview will be conducting through Skype .
Job Location :- Ghana
Company :- This is the largest and fastest retail group in Ghana .
Position :-Manager IT Infrastructure
Qualification :-
-Bachelors Degree or equivalent related work experience; 8+ years experience with complex computer systems in a 24/7 retail services environment.
-Must possess a Certification, MCSC/MCSA and CCNA/ CISSP.
Job Description :
The purpose of this position is to establish a highly available IT Infrastructure that provides continuous value to the business. This position will be responsible for Melcom Group"s IT Infrastructure that serves Business to Consumer segments and Corporate back office IT Infrastructure. The ideal candidate will have an endless commitment to continuous improvement within IT Infrastructure support practices and team development.
This position will be a positive change agent that assists in maturing our Support System, while establishing cross departmental relationships. The IT Infrastructure Manager will be responsible for establishing and supporting a cost effective Life Cycle Management process that supports the useful life of our Client Server Infrastructure across the Country.
Problem resolution and prevention is a key part of the role and will involve the establishment of operational processes and tools to mitigate the frequency of incidents. As part of the role, you will be responsible for all aspects of the day to day Infrastructure including performance, capacity planning maintenance, trending and analysis, and establishing an Infrastructure strategy. As the leader of technical experts, you will ensure that the Infrastructure team follow industry best practices (ITIL), and working closely with the management to implement future Infrastructure projects.
Responsibilities:
* Server Infrastructure - predominately HP, Dell, Windows, Linux for Corporate and Branches
* Enterprise monitoring direction and delivery, alerting, proactive analytics, event correlation, and service desk integration, while assisting with the establishment of SLA"s
* Ability to design and support a highly available retail Infrastructure cost effectively
* Assess, implement and enhance operational tools to maximize efficiency and minimize human error
* Provide the appropriate amount of advocacy throughout the organization to implement and drive the ITIL transformation
* Provide work force optimization by establishing the appropriate processes to channel work to the applicable skill level throughout the Infrastructure team
* Vendor management - establish and maintain relationships as required for IT Infrastructure
* Work closely with Operations team to ensure that tasks related to IT Infrastructure preparation are scheduled appropriately and completed on time
* Accountable and responsible for developing, implementing and maintaining policies, procedures and internal documentation to ensure consistency and efficiency
* Must have a customer service approach based on center of excellence principles
* Ongoing Coaching, Mentoring and Developing of staff - establishing a clear path of individualized development
 
Job Requirements :
* Bachelors Degree or equivalent related work experience; 8+ years experience with complex computer systems in a 24/7 retail services environment.
* Must possess a Certification, MCSC/MCSA and CCNA/ CISSP.
* Expert level of understanding in networking, security, Corporate End Point Protection, UTM, etc.
* Must possess strong knowledge on Linux based Mail Server, Proxy Servers, Network Monitoring tools.
* Understand the trend of converging Infrastructure and how a 24x7 retail environment can benefit from these trends.
* Candidate must have the ability to quickly understand the essential core of any operational situation, sorting the relevant from the irrelevant and to communicate appropriately to stakeholders at all levels.
* Candidate must be proactive and analytical, staying ahead of all issues that may arise in a complex and fast paced retail environment.
* Very strong written and verbal communication skills are essential.
* Very strong, analytical, technical, and interpersonal skills are essential.
IF you are open for this position kindly send me your profile with your Updated Cv one photograph and passport copy on hr06@humanfactor.in
Thanks / Regards
--------------------------------------------------------------------------------
Rakhi Gupta
Requirement Consultant
HFI Consulting Ltd
[Consulting-Executive Search-Outsourcing]
113, The Corenthum Level 1, Tower A, Sector - 62, Noida UP
Office Phone: 0120-4617959
Email: hr06@humanfactor.in, Website: www.humanfactor.in
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