Openings for Technical Analyst – Mobile Support, Verizon Business, Singapore

http://sg.jobsdb.com/SG/EN/Search/JobAdSingleDetail?jobsIdList=500003000604136

Technical Analyst – Mobile Support

Job Responsibilities:

Verizon International is setting up a one-stop-shop for Verizon internal customers to procure, manage and support mobile devices. Verizon is therefore looking for a Mobile Support Technician with the following Job responsibilities:

• Day-to-day support of Mobile devices including hardware/software support.
• Assists staff with application installation, troubleshooting, upgrades to mobile devices.
• Assists in coordinating special projects including hardware/software purchases, system installation and problem solving.
• Procurement of devices and associated Licenses.
• Manage asset tracking and the reclamation process
• Device certification
• Building and maintaining a knowledge base
• Actively work on customer tickets and contribute to Verizon internal social feeds.
• On Call Support

Qualifications:

• Working knowledge and experience in using Mobile devices like Blackberry, Android, iPhone and/or iPad devices
• Good interpersonal skills and ability to work/learn as part of an international dispersed team
• Experience working in a challenging and fast paced environment, must work well under sustained pressure, be self-motivated with a strong sense of ownership, can-do attitude, urgency and drive
• Ability to work on tasks, and projects with minimum supervision
• Fluent in English both verbally and written.
• Knowledge and familiar with BlackBerry Enterprise Server and Good for the Enterprise

Verizon Business

Verizon Business is the leading global IT, Security and Advanced Communications solutions provider to Enterprises and Governments. As part of Verizon Communications—a company with nearly $108 billion in annual revenue—Verizon Business serves 98 percent of the Fortune 500 with offices spanning 75 countries.  Our comprehensive solutions and service portfolio range from virtual private networks (VPNs) and network services to application services, security solutions and hosting. 

Verizon Business is moving forward with network enhancements and business process enhancements that will provide the foundation for next-generation services and a consistently excellent customer experience.  By combining our expertise, global reach and cutting edge solutions with the right technologies and our transformative network computing platform we are in a strong position to deliver according to our customers needs – whether it be reducing risk, modernizing infrastructure or increasing reach and speed to market.  We help our customers find solutions to their business issues enabling them to drive business continuity strategies and improve global customer service.   Our breakthrough technology and continued innovation embody our heritage and customer-centric focus.