Openings in " Problem Management (Intel / DBA/ Unix / Windows OS/Exchange and Remote Server Management domains ) " for IBM, Bangalore

---------- Forwarded message ----------
From: Adecco India <anil.kr@adecco.co.in>
Date: Tue, Jun 19, 2012 at 9:25 PM
Subject: Immediate Openings in Top MNC for " Problem Management "
To: 

Experience required for the Job: 6 - 10 years Apply Now(Send your Naukri profile to express interest to the recruiter) Dear Candidate, Greeting from Adecco India This is regarding job openings in Leading Top MNC For " Problem Management " Job Location: Bangalore Client Name : IBM permanent position Relevant Exp: 4+ years Please find the JD : Good understanding of production IT Environment and IT Operation such as Intel / DBA/ Unix / Windows OS/Exchange and Remote Server Management domains Drive effectiveness and efficiency of Problem Management process Liaise with customers, IT executive, IT platform managers. participating in Problem Management meetings and reviews, Identifying Problem Investigation, assignment issues,Acting as an initial escalation point for day-to-day Problem Management issues Analyzing Incidents (especially Critical Incidents) and closed Problems to identify and act upon trends Tracking open Problems and identifying any Problem that requires increased focus to meet agreed target levels. Providing and validating Problem resolution adhoc status reports as requested Handling day-to-day Problem issues and escalating to Resolver Groups when required to ensure targets are met Document and track all actions to resolution, so that either changes are implemented or Risks Accepted and signed off.Closing any associated Problem Investigations and ensuring adequate documentation of the resolution Implement a mechanism to record Known Error"s within the account and the associated workarounds Facilitate between Resolver groups, customers, and 3rd parties as required, Engage with support groups to arrange for and schedule resources / actions, co-ordinate the investigation and solutioning of Known Errors, so that proposals can be made with the options available. ITIL certification is mandatory Developing problem management procedures, when required.Identifying incidents with high impact to the business, high cost etc and initiating and undertaking service improvement programs,Enabling the business to fully accrue the benefits of having an IT service through reducing service problems/loss of service (which presumably cost the business money),Better understanding of the nature of service problems, Create awareness campaign amongst IT staff about problem Management.Monitoring regular Problem measurements e.g. KPIs,Ensure that key Knowledge is passed from the Problem Mgt process out into other processes (Ensuring that lessons learnt are recorded in the various knowledge bases held within the account teams, and shared wherever beneficial), Co-ordinate the focus of detailed trending aligned with target areas identified. Conduct high level overview trending (especially around Critical Incidents),Provide feedback to Incident Categorization based upon findings in Problem management to improve the quality of MI available If you are interested please send your updated profile with the following details. Total year of Experience: Relevant Exp: Current Designation: Current CTC: Expected CTC : Notice Period : Current Team Size : Date of Birth: Current location : Marital Status : Current Company as Permanent employee: Y/N : Payroll Company Name: Previous Company: as Permanent employee : Y/N : Payroll Company Name: Thank you very much and Have a nice day Thanks & Best Regards Anil K R Recruitment Consultant - Permanent IT Recruitment Adecco India No. 2, NAL Wind Tunnel Road, Murugeshpalya, Bangalore - 560017 India Tel: +91 80 39897070 Fax: +91 80 41119020 EXTN:4075 Email :anil.kr@adecco.co.in adecco.co.in

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