Security Engineer (1 year contract)
(Singapore)
Responsibilities:
- The Co-ordination of fault escalations, in conjunction with the 1st level engineers/vendors providing high-level technical management of priority or technically complex calls.
- Provides Level 2 Incident management and Problem management support
- Perform advanced troubleshooting to isolate technical faults as the 2nd Level Escalation contact.
- Provides standby support on weekends and after office hour for critical changes.
- Deliver internal training and/or knowledge transfer to team.
- Complete Adhoc assignments as may be assigned by the team manager
- Experience in leading a technical call in troubleshooting incidents towards resolutions
- Experience in performing remote technical support
- In depth understanding of the following:
- operational and troubleshooting knowledge of trunking protocols – VTP, 802.1Q etc
- operational knowledge of loop prevention protocols like spanning tree protocols
- operational knowledge for troubleshooting of routing protocols like EIGRP, OSPF, BGP, RIP, etc
- firewalls and different deployment architecture
- sniffer and how to use sniffer for troubleshooting purposes
- Ability to analyse and rectify complex faults on network
- Manages day-to-day client interaction and expectations, clearly articulates ideas and thoughts verbally or through mail
- Create, Review and Approve changes through change management process
- Experience in working in NOC environment desired
Requirements:
- At least a degree in Computer Science/ Technology with about 4 years of related experience
- Having prior technical (Security VPN/Firewalls & Networking LAN/WAN) experience is an advantage
- Having prior experience in Security Level 2 support
- Technical experience preferably with the following domain knowledge -
- Security (Firewalls, VPN)
- Remote Access Service
- Routing protocols
- CCNA, CCNP certification preferred, Knowledge of any of the following:
- Cisco, Riverbed, Juniper, Nortel, Mcafee, Checkpoint, VitalNet
- Should have exposure to ITIL, proven client focused skills, ability to ascertain priority levels
- Strong abilities to
- work in an international & multi-cultural environment
- work in a team environment
- work in Global NOC environment desired
- prioritise & multitask
- Excellent interpersonal skills; able to relate and interact effectively at all levels
- Good communication skills both written and verbal.
- Excellent client service skills and client facing skills
- Flexible and adaptable to meet the teams needs
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Alternatively, you may wish to email your resume in a detailed Word format to Randy.Lim@peopleprofilers.com
We regret that only shortlisted candidates will be notified
People Profilers Pte Ltd,
100 Beach Road
#33-06 Shaw Tower Singapore 189702
Tel: 6594 9886 Fax: 6835 7890
#33-06 Shaw Tower Singapore 189702
Tel: 6594 9886 Fax: 6835 7890
EA License Number: 02C4944
Registration Number: R1110584 .
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