Openings for Network Engineer with SITA, Singapore

Openings for Network Engineer with SITA, Singapore

-------- Original Message --------

Subject:	To Saminath G: Job Opportunity
Date:	Mon, 13 Jun 2011 18:38:31 +0800
From:	Lee Ling Tang

Hi Saminath,

It was definitely nice talking to you over the telephone.

The JD is attached in this email and I appreciate if you could get back to me your interest.

You may check out more about the company for this role, SITA at www.sita.aero.

Thank you and have a nice day.

JOB DESCRIPTION

Job Purpose 

The Network/Wireless/VoIP Operations Level 2 position is a key role within the Command Center organisation to support the ever growing Network/Wireless/VoIP products and services provided globally. 

Within the Command Center organization this position is the senior most expert position before going to the Network/Wireless/VoIP SME. The role of the Command Center is to be the provider of end-to-end support to our customer base worldwide, thus the high level of expertise required to ensure the Command Center is fully self sufficient. 

The primary focus is to ensure timely resolution of incidents brought to Level 2 and apply approved changes where applicable.  As the senior specialist of Network/Wireless/VoIP within the Command Center, you will also be accountable for driving resolution of major incidents during crisis mode.

Key-result areas

Roles and responsibilities:

• Provide Customers with professional, timely and effective technical expertise on LAN/WAN/Wireless/VoIP & Convergence services support.
• Support or Provision Customer LAN/WAN/Wireless/VoIP network change on time and help to improve the  process to “do it right the first time”
• Provide LAN/WAN/Wireless/VoIP service support by owning customers LAN/WAN/Wireless/VoIP incident within a complex topology (manage LAN, WAN, Wireless, VoIP, IP Network routing or quality issues…) and developing a methodical approach to solve the incident or problem and escalate problem to supplier or internal Expert Practices when appropriate. Capable of analysing problems and resolving recurring difficulties through root cause analysis.
• Implementing LAN/WAN/Wireless/VoIP change requests for customers on the managed LAN/WAN/Wireless/VoIP solution (Cisco Router, Cisco Switch, Cisco Wireless, Cisco VoIP, ipDSLAM, etc.).
• Maintain a comprehensive and update-to-date customer LAN/WAN/Wireless/VoIP topology database
• Actively contribute to improve and map LAN/WAN/Wireless/VoIP processes within ITIL framework
• Contribute to the achievement of customer satisfaction by proving best in class support
• Understand complex LAN/WAN/Wireless/VoIP integration with WAN, LAN, Wireless, VoIP customer network.

Knowledge, skills and experience required

Education and training

·         Degree in Computer Science, Data Communications, Engineering (or equivalent)

·         At least 8 to 10 years of experience in an operational role in a 24-7 organisation

·         Industry Technical Certifications are required:  CCNP, CCDP or CCIE and CCVP and CCNA Wireless, CWNA or CWNP, experience with Microsoft, Linux, Networking

·         Excellent knowledge on Legacy LAN/WAN/Wireless/VoIP technology, (Cisco Router, Cisco Switch, Cisco Wireless, Cisco VoIP, ipDSLAM, etc.)

·         Excellent protocol skills: (BGP,OSPF, EIGRP, IPSec, RSVP, VTP, VLAN, STP, QoS, TCP/IP, IP Address, Frame Relay, HSRP, VRRP, NAT, ACL , H323, RTP, RTCP, cRTP, sRTP, etc. )

·         Good LAN/WAN/Wireless/VoIP Tools:  HP Openview, Cisco Work, Smart, Zenoss

·         Good Networking skills: Linux, Unix (or Sun Solaris), Router, Switch L2, Switch L3, Wireless, VoIP

·         Knowledge of ATI Operations would be a strong benefit.

Knowledge and skills

·         Strong customer focused, emphasis on getting the job done and supporting our customers first

·         Effective communicator at all levels of the organisation and outside with customers or third parties

·         Ability to be personable and tenacious as the situations requires

·         Able to work effectively at all levels in an organization. Excellent active listening skills.

·         Problem solving and root cause identification skills. Strong analytic and decision making abilities.

·         Must be a team player and able to work with and through others.

·         Ability to influence others and move toward a common vision or goal.

     

Regards,
Tang Lee Ling
Senior Staffing Consultant (IT)
GMP Technologies
A division of The GMP Group
1 Raffles Place, #57-00
One Raffles Place, Singapore 048 616
Tel : (65) 6735 5554
Fax : (65) 6736 2155
www.gmprecruit.com