Openings for Regional Manager - Client Services for leading Technology client in Singapore

---------- Forwarded message ----------
From: GMP Recruitment Services (S) Pte Ltd <info@monster.com.sg>
Date: Tue, Jul 24, 2012 at 3:31 PM
Subject: Regional Manager - Client Services for leading Technology client in Singapore
To:

Dear Saminath, My client is a leding provider of webinars, online seminars & conferences. They are looking for a "Regional Manager - Client Services, APAC" for their office in Singapore. The person manages a team of client-driven professionals and ensures timely project delivery against budget and strong performance against client services metrics. He/She maintains strong relationships with other teams and departments including Sales, Finance, Platform Support, Production, Operations, and Marketing. He/She works directly with Sales to provide support with sales opportunities. Responsibilities: * Analyzes and understands the key Professional Services metrics and applies appropriate management strategies with a focus on growth and scalability. * Perform client-specific needs analysis and perform solutions consultancy expertise. * Manage personnel activities of staff. Hires, trains, manages, and develops a team of highly motivated and ambitious professionals. * Maximize on-going revenue by building strong relationships with customers, discussing their operational issues, and promoting Client Services. * Ensure all Corporate and local policies are effectively communicated and adhered to. * Provide client training of proprietary webcasting platform. * Provide troubleshooting and explanations of webcasting functionality and usage to webcast attendees via the phone and email. * Produce live and on-demand webcasts. * Work directly with the Sales as a resource for both pre/post sales processes. Kindly send in your resume to kunal.kapur@gmprecruit.com