Openings in TD Securities for L1 Support Analyst - OPS IT, Singapore

---------- Forwarded message ----------
From: Tangspac Consulting (HK) Ltd <info@monster.com.sg>
Date: Mon, Jul 2, 2012 at 11:09 AM
Subject: TD Securities - Opening
To: 

Dear Saminath, Title : L1 Support Analyst - OPS IT Job Type - Permanent Locally Reports to: L1 Batch Support Lead (TBH) Working Hours Singapore Business 9am-6pm Flexibility Frequent calls with Toronto Travel Periods of travel required, not expected to exceed 1 trip per year Educational Requirements Degree in Engineering or Comp Science preferred or relevant industry experience Personal Attributes  Functional knowledge – experience around the broad capabilities in managing trading/operations applications and has knowledge of capital market products  Show excellent Judgment  Relationships - all-round relationship builder, with clients, team, peers across different jurisdictions and with a diverse set of people.  Communication - strong oral and written communication skills, in person, over telephone and emails.  Presents well, has a degree of maturity and ability to solve problems in a meaningful and convincing manne Bank Group Headquartered in Toronto, Canada, with more than 85,000 employees in offices around the world, The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (TD). TD offers a full range of financial products and services to approximately 21.5 million customers worldwide through four key business lines:  Canadian Personal and Commercial Banking including TD Canada Trust and TD Auto Finance Canada  Wealth and Insurance including TD Waterhouse, an investment in TD Ameritrade, and TD Insurance  TD Securities  U.S. Personal and Commercial Banking including TD Bank, America's Most Convenient Bank and TD Auto Finance U.S. As of January 31, 2012, TD had CDN $774 billion in assets. TD also ranks among the world's leading online financial services firms, with approximately 8 million online customers. The Toronto-Dominion Bank trades on the Toronto and New York stock exchanges under the symbol "TD". The Toronto-Dominion Bank is a chartered bank subject to the provisions of the Bank Act (Canada). It was formed on February 1, 1955 through the amalgamation of The Bank of Toronto, chartered in 1855, and The Dominion Bank, chartered in 1869. TD Securities As a leading corporate and investment bank, TD Securities provides a wide range of capital market products and services to corporations, governments and institutions. Our clients choose us for our knowledge, innovation and experience in the following key areas of finance: investment, corporate and government banking, capital markets, interest rate, currency and derivative products. TD Securities works with clients around the world, and our services include the underwriting and distribution of new debt and equity issues, providing advice on strategic acquisitions and divestitures, and executing daily trading and investment needs. Duties and Accountabilities Business:  Essential: Knowledge of Capital Markets Technical:  Knowledge of SQL, Websphere and Oracle  Strong understanding of ITIL Incident Management, Problem Management and Change Management  Monitoring of batch jobs and when a failure occurs, logging either an event or an incident using the TD Standard incident management tool (USD)  Using a run book to handle the batch failure o Resolve the batch failure o If the failure requires support from TD ITS, escalate the incident in a timely manner o If not able to be resolved, escalate the failure to the correct L2 support team  Manage the Incident through to completion  Perform start of day checks (SOD) for London and ensure a smooth transition to the L1 Support team in London  Perform start of week checks (SOW) for London and ensure a smooth transition to the L1 Support team in London  Perform end of day checks (EOD) for Toronto and New York (SGP Tues-Fri, TOR Mon-Thu)  For recurring Incidents support root cause analysis and support the initial analysis to support effective Problem Management  Ensure all changes to the Production Environment follow the TD Securities Change management process If interested kindly share with us your updated CV at megha@tangspac.com.Also, would request you to provide further details alongwith your resume -: Current Salary – Expected Salary- Notice Period – Visa Status – If not interested kindly refer the same to your friends or you can forward us there contact details . Warm Regards Megha Tangspac Consulting Pte Ltd 110 Robinson Road #04-00, Singapore 068901 +65 6224 4356 | Fax +65 6224 7173 | megha@tangspac.com