Customer Service Officer (Client Business)

Openings for  Customer Service Officer (Client Business) in SingTel, Singapore

http://sg.dimension.jobsdb.com/career/Default.asp?PID=3&AC=sgtel&EC=001&GC=&JobID=6542&LID=1&SP=1&1E7CE810-0A0E-4F11-8B55-B62B1062276E

Customer Service Officer (Client Business) Reference No.: CC/SN/15/05/12/294 Date Posted: 16 May 12
	Responsibilities: Handle customer service hotline and provide first level of support Provide quality customer service to customers over the phone or email Remain up-to-date with the latest information that impacts the delivery of service to the customers and provide accurate information promptly to customers Listen, probe and question in order to clarify and understand customer needs Resolve customer queries efficiently and escalate problems/issues promptly Follow-up on outstanding cases and perform call back to customers if necessary Follow Standard Operating Procedures closely Work as a team and ensure that the contact centre service level is met Any other tasks assigned Requirements: Candidate must possess minimum 'O' levels Customer-oriented with good interpersonal and communication skills Highly adaptable to a fast-paced and dynamic environment Pleasant disposition and personality A team player Possess a sense of urgency Candidates with experience in customer service or contact centre will have an added advantage Fresh graduates with a passion in customer service are welcome to apply
	Education Level O level Function Customer Service, Others Location Singapore-Any Type Full Time , Contract Work Experience 1 Year(s) Consider Fresh Graduate Application Yes

In case while applying online under reference column, if you need the below details make use of my reference for treating the application in priority.

NAME : GUNASEKAR SAMINATH
E-MAIL : saminath@singtel.com
FIN : G6322616K
MOBILE : +65 9776 4321