Openings for Team Leader - Customer care in SingTel, Singapore

Openings for  Team Leader - Customer care in SingTel, Singapore

http://sg.dimension.jobsdb.com/career/Default.asp?PID=3&AC=sgtel&EC=001&GC=&JobID=6545&LID=1&SP=1&1E7CE810-0A0E-4F11-8B55-B62B1062276E 

Team Leader Reference No.: CCC/NCY/16/05/12/297 Date Posted: 16 May 12
	Responsibilities: Handle escalated calls, complaints and queries Responsible for day-to-day functional supervision including staffing, recruitment and selection Communicate specific and constructive feedback to staff towards performance improvement Ensure team planning, workflow planning, process improvements and management of initiatives to meet the needs of the team and department Lead, motivate and coach a team of Customer Care Officers in improving performance and meeting department objectives Document reports on team member's performance as well as review the performance on a regular basis Requirements: Diploma in any discipline from a recognised institution At least 3 years of customer service with 2yrs of supervisory experience Computer literate Knowledgeable in Mobile technology (eg, Blackberry, iPhone and other Smart phones) Familiar with voice-logging systems and tools Experience in team management will be advantageous
	Education Level Diploma Function Call Centre-Technical Helpdesk Support, Customer Service Location Serangoon-Any Type Full Time , Contract Work Experience 3 Year(s)

In case while applying online under reference column, if you need the below details make use of my reference for treating the application in priority.

NAME : GUNASEKAR SAMINATH
E-MAIL : saminath@singtel.com
FIN : G6322616K
MOBILE : +65 9776 4321