Openings for Team Leader (Helpdesk) in SingTel, Singapore

Openings for  Team Leader (Helpdesk) in SingTel, Singapore

http://sg.dimension.jobsdb.com/career/Default.asp?PID=3&AC=sgtel&EC=001&GC=&JobID=6512&LID=1&SP=1&1E7CE810-0A0E-4F11-8B55-B62B1062276E

Team Leader (Helpdesk) Reference No.: CCC/NCY/03/05/12/265 Date Posted: 3 May 12
	Responsibilities: Manage a team of Customer Service Officers and provide guidance in technical aspects and resolution Manage initiatives and measurement tools aimed to achieve customer satisfaction Provide team member with regular feedback and coaching with clear objectives for personal performance and development Handle escalated calls, complaints, questions and queries Ensure policy adherence and service standards are monitored daily Management of initiatives to meet the needs of the team and and department Requirements: Mininum 3years in a technical support role Proficient in various Microsoft applications Knowledgeable in Mobile technology & Multi-media technology Strong understanding of computing technology Experienced in IP protocol and network highly desirable Strong leadership and management skills Customer-oriented with excellent interpersonal skills
	Education Level Diploma Function Call Centre-Technical Helpdesk Support, Customer Service Location Singapore-Pickering Operation Centre Type Full Time , Permanent Work Experience 1 Year(s)

In case while applying online under reference column, if you need the below details make use of my reference for treating the application in priority.

NAME : GUNASEKAR SAMINATH
E-MAIL : saminath@singtel.com
FIN : G6322616K
MOBILE : +65 9776 4321