Excellent opening for Program Manager, LUCKNOW - Infrastructure !!!

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From: "Itjobs27@faochennai.com" Itjobs27@faochennai.com
To: mk_mahendra@yahoo.co.in
Sent: Mon, 13 September, 2010 7:29:28 PM
Subject: !!! Excellent opening for program Manager - Infrastructure !!!

Hi,

Very good opening with CMM LEVEL 5 CO., for " Program Manager - Infrastructure"

Job Title : Program Lead

Relevant Experience (Yrs) : 6-8 YEARS

Skills & Experience Required : Skills: Program Manager ,

Experience Required(Description) : 6-8 Years Technical & Professional Competencies: Understanding of Technology (Hardware & Software. Knowledge of Sales Process & the business nuances. Behavioral & Managerial Competencies. High self drive and confidence. Willingness to learn and work in teams. Good Leadership and Motovation Skills. Good problem solving skills and analytical skills. Effective communication and interpersonal s kills. Very Strong project management skills including successful management. Excellent Understanding of ITIL Process.

Roles & Responsiblities : 1. To ensure implementation and maintenance of Quality Management Systems in the account. 2. To ensure that service norms committed to customer are met. 3. To ensure customer satisfaction by respon ding to all escalations regarding IT services. 4. To review IT performance with the customer periodically during on-going phase. 5. To act as a single point contact for the customer for all ITrelat ed issues. 6. To organize resources required for running the account / providing services as per SLA. 7. To ensure implementation of processes for all IT services covered in the contract. 8. To e nsure preparation of process documents for all services covered in the contract. 9. To escalate the quality issues beyond control to the higher ups & get the solution at the earliest. 10. To identi fy training needs & ensure that trainings are carried out to meet the quality service requirements of the account. 11. To ensure that customer complaints are resolved by taking corrective actions. 12. To evaluate engineer performance periodically. 13. To ensure control of risks and have mitigation in place 14. To conduct final audits for all services & to recommend for deviations. 15. To g enerate added revenue from the account 16. To help Operations Team to collect payments in time.

Work location : Lucknow

Kindly Mention all details and revert with updated CV.

curr ctc

exp ctc

notice period

Willingness to relocate :

Regards
Preethi

Itjobs27@faochennai.com